Marketing
1.2¢ eachAnything you send to promote something.
“Winter sale starts today — 20% off everything.”
A cart reminder counts as marketing the moment you attach a discount.
Find out what WhatsApp will actually cost you — before you commit to it. Pick the countries you message and roughly how many messages you send, and you get a monthly total, an annual figure and a breakdown you can hand to whoever signs off the budget.
Anything you send to promote something.
“Winter sale starts today — 20% off everything.”
A cart reminder counts as marketing the moment you attach a discount.
A message about something the customer already did.
“Your order #1043 has shipped. Track it here.”
Keep it strictly about the order and it stays at the cheap rate.
One-time codes for logging in or confirming identity.
“123456 is your verification code.”
Priced identically to utility on Meta’s current card.
Rough numbers are fine. If you are guessing, count one or two utility messages per order and one campaign per month per contact.
Estimated monthly cost
$100.00
One recovered cart usually covers hundreds of messages. Put in your average order value and how many extra orders you realistically expect.
Comfortably. The extra revenue covers the message cost many times over.
Replies inside the 24-hour customer service window are free and are not counted here.
Rates last updated 2026-08-06 · Meta’s card effective July 1, 2026 — Meta's official pricing page
New to this? Read this bit first. WhatsApp does not charge a monthly fee or a per-contact fee. You pay per message you start — and only when it uses a template, which is a pre-approved message format. Everything a customer sends you is free, and so is everything you reply while their 24-hour window is open. That single rule explains most of the difference between a cheap WhatsApp setup and an expensive one.
There are three kinds of template, and the price gap between them is large. Marketing is anything promotional: campaigns, offers, "we miss you", a cart reminder with a discount attached. Utility is tied to something the customer already did: order confirmed, parcel shipped, appointment tomorrow. Authentication is one-time passcodes. Since Meta's July 2026 rate card, utility and authentication cost exactly the same in every market — usually a small fraction of the marketing rate. Cart recovery without a discount code is utility; add "10% off" and the same message becomes marketing, at several times the price.
The price follows your customer, not you. A business in Amsterdam messaging a Brazilian number pays the Brazilian rate. So your bill is shaped by where your customers are, which is why the calculator asks for countries rather than a single number.
Meta prices about thirty countries individually. Everywhere else falls into a regional bucket — "Rest of Western Europe", "Rest of Asia Pacific" and so on. If your market is in a bucket, that regional price is the real price, and the country pages below say which bucket applies.
You are charged per template message you deliver. The price depends on two things: which country the recipient is in, and which of the three categories the template falls into. Messages customers send you are always free, and so are your replies inside an open 24-hour service window.
When a customer messages you, a 24-hour window opens in which you can reply as much as you like at no charge. It resets every time they message again. A support-led WhatsApp setup can therefore run at almost nothing, while a campaign-led one costs real money — same channel, very different bill.
Utility relates to a specific thing the customer already did or asked for — an order, a booking, a delivery. Marketing promotes something. The test is simple: if you removed the promotional part, would the message still make sense to send? If not, it is marketing, and it costs several times more.
On Meta’s current card, yes — the two categories carry an identical per-message rate in every market listed. They were priced separately in earlier cards, so older guides still show a gap. Our figures come straight from the current card.
Your customer’s. Billing follows the recipient’s country code, so any business anywhere pays the Indian rate to reach an Indian number and the Dutch rate to reach a Dutch one.
Straight from the USD rate card Meta publishes in its developer documentation. An automated job re-reads it every day, and the date it was last checked is shown next to every total. If Meta changes a price, these pages follow within a day.
It is the Meta side of it. If you send through a Business Solution Provider rather than the Cloud API directly, most add a markup or a platform fee on top of these rates — ask them for the all-in per-message number and compare it against the figures here.
Per-message rates for marketing, utility and authentication templates, with a worked example for each market.